Reset modems, troubleshoot signal issues, explain bills, and process plan changes — Dolores handles the conversations your call center is drowning in.
Walk customers through modem resets, signal checks, and basic diagnostics — resolve the majority of "no internet" calls without an agent.
Explain charges, prorations, and plan options. Handle upgrade and downgrade requests with full audit trails.
Proactively inform customers about outages in their area and provide ETAs — cutting inbound call volume during incidents by half or more.
Walk new customers through device setup, number porting, and account activation in chat or on the phone.
Phone, web chat, email, WhatsApp, and SMS — Dolores answers everywhere with the same voice and the same knowledge. Update training once and every channel updates instantly.
A natural-sounding AI voice agent answers inbound calls 24/7, handles tier-1 troubleshooting, and warm-transfers to a human with full context when escalation is needed.
Drop a single line of JavaScript on your site. Customers chat with Dolores instantly — no login, no friction. Branded to match your colors and tone.
Connect Gmail, Outlook, or your helpdesk inbox. Dolores reads incoming tickets, drafts replies in your team's voice, and either auto-sends or queues them for review.
Reach customers where they already are. Dolores handles WhatsApp Business and SMS conversations end-to-end, with the same knowledge powering every other channel.
Every telecommunications team has its own tone, edge cases, and rules. Dolores reads your past chats and call transcripts and learns how your best people respond — so customers get answers that sound like your brand, not a chatbot.
Upload a sample of your transcripts and see Dolores answer in your voice within minutes.
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