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For Retail & E-commerce

AI agents that recover carts, answer product questions, and chase reviews.

Plug Dolores into your store and let it handle the questions your team answers a hundred times a day โ€” sizing, shipping, returns, restocks โ€” in your brand voice.

Use cases

How retail & e-commerce teams use Dolores

Pre-purchase Product Q&A

Sizing, materials, compatibility, "will it fit my X" โ€” Dolores answers like a store associate who knows your catalog cold.

Order Status & Tracking

Customers ask "where is my order?" 30 times a day. Dolores looks up the order, gives a real ETA, and proactively offers solutions if it's late.

Returns & Exchanges

Walk customers through your return policy, generate labels, and handle the awkward "this didn't work for me" conversations gracefully.

Cart Recovery & Upsell

Dolores follows up on hesitant carts via chat or SMS, answers the last objection, and gently nudges the sale.

Omnichannel

One brain. Every channel your customers use.

Phone, web chat, email, WhatsApp, and SMS โ€” Dolores answers everywhere with the same voice and the same knowledge. Update training once and every channel updates instantly.

Voice & Phone

Inbound + outbound

A natural-sounding AI voice agent answers inbound calls 24/7, handles tier-1 troubleshooting, and warm-transfers to a human with full context when escalation is needed.

Web Chat Widget

1-line embed

Drop a single line of JavaScript on your site. Customers chat with Dolores instantly โ€” no login, no friction. Branded to match your colors and tone.

Email & Helpdesk

Zendesk ยท Intercom ยท Front

Connect Gmail, Outlook, or your helpdesk inbox. Dolores reads incoming tickets, drafts replies in your team's voice, and either auto-sends or queues them for review.

WhatsApp & SMS

WhatsApp Business API

Reach customers where they already are. Dolores handles WhatsApp Business and SMS conversations end-to-end, with the same knowledge powering every other channel.

Why Dolores

Trained on your conversations, not generic scripts.

Every retail & e-commerce team has its own tone, edge cases, and rules. Dolores reads your past chats and call transcripts and learns how your best people respond โ€” so customers get answers that sound like your brand, not a chatbot.

Ready to deploy AI in your retail & e-commerce team?

Upload a sample of your transcripts and see Dolores answer in your voice within minutes.

Start building your AI agent โ†’
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